Telkom Account

Issue resolved....... only to be debetted another amount from my account. How in the world? I tried to phone the call center...... holding holding holding, tried online chat...... hold for the next available agent...... an hour later, still no available agent. Are there anyone still workong at Telkom???????? And how can you send sms’e telling customers the issue has beem resolved and then still take money from their account? And then the call center agent tells you a query has been logged. But that’s not the end of Telkom’s incompetence, went to Telkom’s store in Clearwatermall and the representative gave me a totally inaccurate amount to pay. NO TELKOM THIS IS REALLY TOTALLY UNACCEPTABLE!!!!! An issue now for 2months!!!!! And how can you sell a service that’s not even available and let customers pay for a service that never happend and then make them pay for your fault?