Telkom account

Reported no wifi service 08/12/2020 ref ***2 After 14 days technician called and informed me that the cable regarding the wifi was damage Telkom is not going to repair it and seeing that fibre was just installed in Sasolburg we must go over to fibre but must cancel the land line - so I did and the lady said I must pay months cancellation fee and I said it is Telkom that cant repair the cable in fact I paid for December and only got 8 days of service - they are still caling to collect the cancellation fee - they do not understand when I try to explain to them and do not even look into the matter all they want is the money