Telkom - Abysmal Service

Abysmal service from their online help and the Telkom Stores in Kollonade and Silverlakes. Online informed me to take my Id and Telkom statement to a Telkom Shop for a sim-card replacement. Supervisor at Kollonade, Lebogeng, refused us access and insisted I produce proof of residence. She was not even prepared to view the Reference on my cellphone. Same poor service experienced at Silverlakes.