Telkom abuses me and I have been misled

My name is Ma****lela Maako I took a contract with Telkom last year in December The gave a Router which on our agreement as per the contract I was to get 10 G data during the day 10 G data during the the night To my greatest surprised that has never happen I realise that when I checked on the the Telkom app, now Telkom rude consultant forces that I have been getting it, I contacted Telkom on social several they kept promising to fix the problem, as that was enough, the device started giving me network coverage problem, I contacted Telkom on social even today telkon never fix the problem the keep on ignoring me or at times making promises that they never kept, today as I'm talking to you, they suspended my services

"Thanks so much for you response. I will log a case for that. To confirm you mentioned termination can I ignore that and continue with the case for data query? As advised I would like to sort out your account query first then the tech team can assist with network related query ^Maggie" "Dear Customer, due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. Details will be shared shortly. Telkom

The deal you have is a SmartBroadband Wireless 5Gig: which means you get 5gig SmartBroadband + 5 Gigs All network data + 5 gig Nightsurfer data ( which you can use between 00:00-07:00) .^BD Hi Honourable Maaka, your fault ********** 9 for ********** 003 is with the networks team and will investigate and advise as soon as possible. The account is however suspended and they won't be able to test the connection because of this. The number ********** 002 is a ceased number. ^Maggie Hi Honourable Maaka, so sorry for the delayed response. I have reported the case for investigation. Your reference is ********** 9. They will do some tests and advise as soon as possible. ^Maggie

Hi Honourable, apologies on the delay. Our Networks department is still attending to your case and will be in contact with you. ^CJ

Those are messages that I have been getting from telkon

Please help

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