Telkom Abuses Customers

Telkoms service is so terrible. I have been struggling with my parents WiFi for over 2 years now. It connects then it suddenly drops in the middle of a movie or Teams call. I have logged tickets and called upon numerous occasions they never assist they always tell us something ridiculous like its the lights on the box. I would never recommend Telkom to anyone. Its uncapped wifi we pay so much for such terrible service. Why would you let two elderly people struggle with wifi. Does Telkom just neglect the elderly because they are not tech savvy? So rather neglect the customers?