Telkom absolutely sucks! No feedback, and no resolutions

I moved from my previous home to a new address in April 2018 and arranged with Telkom in advance to MOVE my line to the new location. Instead of moving it, they created a new account and maintained the old one. They have therefore been doublebilling me for ********** 546 (old address) and for my new line at the same time!

After raising this concern in May, the provided me with a credit note and aplogised for April and May and hence agreed this was an error on their side. Nether the less, they never removed the old line and kept on double invoicing me all the way through 2018.

I have been in contact with them on a monthly basis with reference umber # ********** 6 and recently their team also escalated this again and again but still nothing happened. I am still being invoiced for two addresses even though they were supposed to only move the line!

Net result, the unpaid invocie for the old address reached R10 000 and now they have suspended my line which means although I am making payments on my true line, that their error has caused me to go without internet at my home!!!! When I call in to rectify, they simply apologize and say someone will call to resolve which never happens!

Even more frustratingly, is when I go onto a Telkom branch, they say I need to call in and they cant help me at all?

How is this fair! !!! I will have to take this up with the ombud but I have not even been allowed to make a formal complaint since all my issues are "pending still". This issue is causing adverse results for my credit score and now I am not able to conduct work in a country who's unemployment is amongst the highest in the world...