Telkom absolutely poor service!

I am a bit phased that I can’t give no stars as I have received the worst service from Telkom! We placed a order for Adsl in October with a free device! They asked for a deposit and deposit was paid and after a week stil no line in the meantime we received the free device and we received a bill as well for the device that was suppose to to be free with installation of adsl and router! I have had to phone over 15 times only to find a different story every time. I had to phone billing and get them to reverse bill to get the order done still no luck, and again receiving a bill for the so called free device! I have had it! Technical department is busy with our order is what I have heard the beginning of December! Where is my R700 deposit that I paid! Where is my adsl line! I spoke to agent after agent and it seems they know very little! Very upset and fed up