TELKOM ABSOLUTELY PATHETIC

I had the very unfortunate experience of dealing with an *********** company - Telkom

I called in the service centre to find out how to go about cancelling my service as i was moving. A very rude service consultant advised that a form needed to be filled and emailed to an address together with a copy if my ID.

I sent the first email dated August 12th to **********

Nothing was done as i was billed for the next month. I followed up with a call to 10210 on September 23 where i was asked to forward the initial mail to ********** Again nothing was done.

I followed up again with a call on October 7 as i was billed again. I complained about the lack of service and i was asked to forward my emails and documents to ********** As i expected nothing to be done again, i called in and spoke to Thembi who assured me my request would be taken care of. She asked for me to forward her my emails and i even waited on the line for her to confirm she had recieved my mail. After her acknowledgement of my mail now sent to gcabast@ telkom.co.za, still nothing was done.

October 18, i called in again and requested to speak to a manager - i was put through to Jodi Harris ehonassured me my request would be seen to. Again i was requested to send my documents to Jodi, ********** - i sent it

November 8, i call in again and request to speak to Jodi who says the cancellation department is back logged.

I find the service pathetic and disgusting!! For a manager to tell me nothi had been done from August. I had to follow them around like babies and my service has still not been cancelled

Can someone at telkom please tell me what to do to cancel your pathetic service?