RG
Ruben G

1 reviews | Active since Nov 2015

12 Nov 2015, 17:24

Telkom absolutely HORRID service.

Dear Telkom management, I would greatly appreciate it if someone could tell me when they are planning on installing my line transfer? It has been 3 weeks without any information from Telkom regarding the installation. Every time I phone the fantastic staff at 10210 tells me the technician should have completed the order by now but they are unable to get hold of the technician and will have to escalate to a manager who will phone us back. I am still waiting for the imaginary manager to give us a call. This is the first time complaining due to bad service as I am usually not someone that likes to throw my toys around but Telkom's service is absolutely HORRID. <br> <br> To the one employee that might feel like doing some work for the day you can find the order and reference number here: ORDER NUMBER: *** and a REFERENCE number of a sort that was given to me: 476298. <br>

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Replies (1)
Telkom
Telkom's reply12 Nov 2015, 17:30
Official
Hello lostpeter,

Hi an escalation has been logged and you can check with us again if you have not heard anything from our technician.

Your reference number is SM167145

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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