TELKOM - ABSOLUTELY DISGUSTING CUSTOMER SERVICE

During October 2021, I subscribed for a new contract (third contract) with Telkom. On 10 November 2021, I received my order (order number ***A). After opening the package, I realised it was not the deal that I subscribed for. I immediately contacted Telkom whereafter I was told that I needed to go to a Telkom shop to have the order changed. I drove to Telkom Westgate and was told that they cannot assist and they contacted the Telkom call centre for me to speak to them directly. I spoke to a consultant and was informed that they would send a courier to collect the incorrect device, cancel that order and send the correct order. On 15 November 2021, Courier It arrived and collected the incorrect order and provided a receipt with waybill number ***2. On 24 November 2021, I received the correct order under order number ***A. On 04 December 2021, I received my Telkom statement to discover that instead of being billed for three contracts, I was being billed for four. I immediately contacted Telkom on 06 December 2021 to query the bill. I was given the reference ***0 and was informed that an agent will call me back within 24 to 48 hrs (long stop date). On 27 December 2021, an incorrect amount was debited from my account. I immediately contacted Telkom again on 28 December 2021, I was again promised a call back within the “so called” long stop date. I have since called Telkom on various dates including 04/01/2022, 12/01/2022, 18/01/2022, 22/01/2022, 04/02/2022, left several messages on the Telkom website to be called back, received emails and sms messages that I have requested a call back, yet to date I received no call back. I have also been promised by various call centre agents (Emilio, Bonginkosi, Tokologo, Dineo, Edward, Shuba, Ritta Makete, Gershwin etc.) that they will escalate it and that supervisors will call me back (Mr M Masilo, Thabile Siebane, etc.), none of these supervisors even bothered to call me back. On 04 January 2022, I again received the incorrect statement. I contacted Telkom again as per my dates above, but received no response. Only promises of call backs. On 26 January 2022, I was again debited with the incorrect amount. This really irritated me. In an attempt to provoke a call back, on 27 January 2021, I contacted my bank to reverse the incorrect debit order. This still did not result in any call backs. These incorrect debits has really impacted me financially because I did not budget for 4 contacts. I have since received a statement again from Telkom on 04 February 2022, I am again being charged for 4 contracts, plus they have added finance charges for the reversed debit order.

I even sent an email to the CEO of Telkom Serame Taukobong on 07 February 2022 and to date have received no response. I am truly disgusted for the way in which I am being treated. This is a clear display of extremely poor customer service and gross incompetence. I can only inform you to not do business with Telkom.