EB
Ettiene B
1 reviews | Active since Aug 2018
15 Aug 2018, 20:58
Telkom Absolute useless.
I am so fed up with telkom. Changed to a 10 m line uncapped. Moved from mweb after 5 years of flawless service. Apparently i owe them R1300 after 3 months. Yet after calculated the issue they have to credit my account with R1000. So them the ****en idiots cut my service. Conveniently i must wait for them to credit my account before i can get it resolved to have my service reactivated. So with an ave of 150 gig a month account its clear that i do utelise the service. Here is what gets me. Cant go to a store to resolve issue. Must phone 10210. What a useless excercise. No one, not even the supervisor can assist.
So to the whole of telkom. Please take ur line. Your service and everything that is associated with you....... And ****in shove it. Maybe u understand this language. Clearly u do not respond well to the 100's of emails ive send u.
Cancel my account. I will in the up comming week report ur useless, absolutely disregarded attitude towards ur customers to ALL the entities, tribunals ombudsman and icasa. Hopefully i then will not wait for a robot to decide on my faith. If you wish to make contact, rather **** off. I have seriously had enough of ur ****. Im fed up and past it all. All i wanted was to reconnect my service. Then take ur time to resolve the issues. Obviously u did not want the easy way.
Here is my number to cancel. ********** . Just cancel as i do not want ur useless **** in my house. Simple.
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Replies (2)
Telkom's replyOfficial
21 Aug 2018, 10:25Good day
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Your reference AI***.
Regards,
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply21 Aug 2018, 10:25
Official
Good day
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Your reference AI***.
Regards,
Hazel
Telkom Social Media Team
Best regards,
EB
Ettiene B's updateReviewer Update
21 Aug 2018, 18:48There is absolutely no way that your billing departement will resolve my problem. Till date ive received threats to pay the account. Today i received an email from 10210, explaining that i should pay my old debt of 1300 (of which 1000 be credited) aswell as my current account. Im not sure how stupid you need to be to not understand that u should credit the damn account. Its simple. Credit my account with the credit amounts requested. Furthermore i will now request that i be credited pro rata for the month of August of which you suspended my line.
Therefore i suggest that you either reconnect my line or else u can rather suspend the account, apply credits and thereafter advise me of the difference. I will then pay the diffrence then you can cancell the line permanently. I can guarantee u that i will find a ISP that will provide me a service without trying to ***** me over like Telkom did.
You have NO regard for your clients. You dont resolve issues. You have a system that is not condusive to provide a basic service of which being paid for.
I request you to provide an answer by weekending after which i will accept that you would rather cancel my account. Awaiting your response
EB
Ettiene B's update21 Aug 2018, 18:48
Reviewer Update
There is absolutely no way that your billing departement will resolve my problem. Till date ive received threats to pay the account. Today i received an email from 10210, explaining that i should pay my old debt of 1300 (of which 1000 be credited) aswell as my current account. Im not sure how stupid you need to be to not understand that u should credit the damn account. Its simple. Credit my account with the credit amounts requested. Furthermore i will now request that i be credited pro rata for the month of August of which you suspended my line.
Therefore i suggest that you either reconnect my line or else u can rather suspend the account, apply credits and thereafter advise me of the difference. I will then pay the diffrence then you can cancell the line permanently. I can guarantee u that i will find a ISP that will provide me a service without trying to ***** me over like Telkom did.
You have NO regard for your clients. You dont resolve issues. You have a system that is not condusive to provide a basic service of which being paid for.
I request you to provide an answer by weekending after which i will accept that you would rather cancel my account. Awaiting your response