Telkom absolute Shockers

I have relocated from Durban to JHB. On the 8th of September my fibre was connected, router delivered to me in Durban. When I arrived in JHB on the 23rd and called Telkom for my username and password, I was told my order was cancelled on the 6th of September. So 2 days before my fibre was connected it was cancelled. How does that make sense? I have phoned 10210 and 10213 at least 10 times, each time I get a different story. As of yesterday I received a message they were checking stock in their warehouse (with a smiley face to top it off). I would like to know if that's where they keep usernames and passwords these days? I have told each agent I have spoken to, the fibre is connected, I have the router in hand, I just need to be given my username and password and connected. I was promised 24 to 48 hours on Monday morning at 08h30. Perhaps they keep their clocks in the same warehouse with usernames and passwords! This is a complete joke and I actually have no more words. Can someone from Telkom please contact me and sort out the mess