XG
Xander G

1 reviews | Active since Mar 2009

17 Apr 2015, 16:50

telkom absolute schoking service

My LTE line has not been working for 2 days. I have spend hours on my cell phone, costing me a fortune and no one could or would help. I called the call center and 40 min later the lady did not know what to do or is going on, they said my account is closed, i must phone billing. I phoned billing and they advised my account is up to date and I must phone tecnical support. They just said again account closed. I Then phoned woodmead telkom branch as this is where I opened the account. The manager Shenaaz said he would phone me back 10min. No one phoned us back. We tried calling the shop again and the nr was just ringing the whole day.We then drove to the shop to get some assitance as no one want to deliver a simple service. no suprise the manager Shenaaz was not there. We then phoned him on his cell phone and he then rep**** he is not responisble for this fault and that we have an unacceptale attitude!!!??? Unbelivible. The consultant Suzan tried her very best to assit. But yet again my internet is still not working and my sim card still not activated.Im running my business from the net and is losing income by the minute. I will move my accounts to a company that want give service!

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Replies (1)
Telkom
Telkom's reply17 Apr 2015, 17:25
Official
Hello xander12,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104725.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team