TELKOM - ABSOLUTE IDIOTS AND PATHETIC SERVICE

I guess it was a mistake to think that Telkom is not useless anymore. Untrained staff, pathetic call centre(That's if you can get through) and super slow.

I decided to take out a new contract with them so I went into the store, apparently the deal that is advertised is over or they didn't have stock. So I decided to take a deal online with them, the representative called me back 3 days later, went over the same information that I submitted online but only stipulation was that I need to port my prepaid number and use that for the contract, she happily advised me once they take the initial debit(Which they were quick to do), I just needed to call the call centre(Which is useless) and they will sort the porting for me, SIMPLE RIGHT? NO!!! After they took my money and me trying to call them for 3 days straight with no response, apparently for 3 days straight their sales phones were offline and there were high call volumes, the lady I eventually got through to says that I cannot port my number. She then says I need to go to a store which I did at least 5 times before to get a deal, it is all back and forth with them. I decided and requested her to cancel the contract and refund my money, she then advises me that I will be penalized for them misleading me and their ******** and useless support. They are quick to take your money but are useless when it comes to service. At least 45 minute waits before you can speak to anyone whom will probably be the wrong person to speak to anyways. Days before anyone responds to calls or messages. Absolutely pathetic and useless... I would probably get a response from this review next week sometime, if lucky.