Telkom : absolute hell and fruration

We requested telkom to activate adsl on our line about a month ago. The promised it would be activated within 7 days. They never confirmed but the data company picked up that adsl was active so we activated our expensive data package. The adsl never worked and after countless calls we did not succeed in soeaking to anyone. Finally we went to the shop and were told the service was cancelled because of a previous order. We asked them to activate the dsl again and the said 2 days. Its been almost 2 weeks now and still no adsl although we now oay for the data contract. Its impossible to speak to anyone at telkom. It baffles me that a telephone company is unreachable. Please assist us urgently! Weve been waitingg long time now amd we just wantto activate the adsl on our line. Please help!