Telkom.... ABSOLUTE HEADACHE!!!

<p>I have been fighting and losing horribly in a seemingly hopeless fight with Telkom for the last 3 months.</p> <p>I app**** for a 4Mb uncapped service for my home residency. This was done telephonically where I was given an order number and a quotation of R585 per month all inclusive.</p> <p>The line was then installed and was synching at 4Mb. all was well. After the first month I queried my account only to be told that there had not been one generated as yet. After the end of month 2, I received a notification of an outstanding amount of R2800!</p> <p>This is when I began querying this as I had never received an invoice, so was unable to see the itemised bill.</p> <p>I was then told by one of the callcenter staff that I was in fact being billed for a 10Mb service! After several dozen calls I was at a total loss as to how or why or by whom this upgrade to 10Mb was processed. Nobody at Telkom regardless of department was able to tell me? So clearly this had been processed in error on Telkom side?</p> <p>I then inquired as to how I would go about getting this issue resolved. I was then informed that I need to personally send through a downgrade request to their retentions department, which I promptly did. And then repeated to do 4 times in total after getting absolutely ZERO response following the normal chanels. I continued to call in every single day in the hopes that I could get through to somebody who could assist. I even managed to get one of the manager's direct email address and telephone number who promised me that he would take it upon himself to get a resolution. This was unfortunately another dead end, as eventually, after almost 4 weeks he chose to simply ignore my calls and emails. (I was in total disbelief that at the management level I still could not get a simple matter like mine resolved)</p> <p>So I then continued my daily calls into the callcenter, every single time getting through to yet another stranger on the other end who I'd have to tell my entire story to over and over again! Only to be told repeatedly that there was pretty much nothing that they could do!</p> <p>Until one day by some miracle I was assisted by a callcenter lady who was somehow able to process my downgrade request immediately over the phone! I was in luck!</p> <p>But that luck soon ran out as I now faced the task of trying to get my account rectified. (Bear in mind that this was now almost 4 months later and my account was now sitting at R4750 and I still had not received a single invoice)</p> <p>So again.... my daily calls and chats with callcenter agents continued.</p> <p>I then received a notifiation saying that I had been awarded a credit of R354 (now, my maths isn't fantastic, so I had to use a calculator for this one..... R585 per month multipled by 4 months gives me a total of R2340! Nowhere near R4750! So what exactly was the credit of only R354?)</p> <p>I called in again for the seemingly 100th time and managed to speak to someone who was then able to email me my invoice for my account from the installation date up until today.</p> <p>I was then able to see that every month I had been billed for a full 10Mb uncapped service AS WELL AS a 4Mb uncapped service! at this point I demanded to speak to a manager after being on the phone for over 32 minutes!!! I was then put through to the team leader of the billing department who surprisingly advised that he too was unable to assist me and that I needed to speak to the person who handled my credit dispute! He could not give me a number or contact email address! DEAD END!! Once again!!!</p> <p>I am at an absolute loss! NEVER in my entire life have I fought this long and hard with ANYTHING!! Getting nothing but a big wall that I keep running into! I am completely speechless when I think of the effort and time I have gone through for such a simple request!!!!</p> <p>Is there ANYTHING I can do from here, or ANYONE I can talk to who is able to assist here? Its beyond my mental capacity to think that this cannot be resolved!</p> <p>It is an utter disgrace that a service provider like Telkom can offer such a poor level of service.... From callcenter agents to team leaders to Managers of departments who can neither assist now point you in any relevant direction!!! I cannot wait until this matter is closed so that I can cancel my service with immediate effect!!</p>