Telkom abandons customer

I have been a customer of Telkom for many years, not once missing a payment. The package that I have is a telephone landline and 10mb ADSL uncapped internet service. In Feb of 2020 their line was damaged and after following up many times I was simply told that they will not repair or replace the line, leaving me stranded. After requesting what alternative options I have it was made clear that there was no space on their local tower for a wireless option, I now have no telephone service and no ADSL which I continue to pay for. I have reported this on many occasions but remain in the dark. Besides the current prevailing situation putting allot of pressure on SMME's in SA this is the treatment you can expect from a supposed top service provider in this country. #crippling_small_business