Telkom... ***?

I've had a really busy month last month with trying to get everything ready for SARS, getting my VISA to go to the US. Also then having to do my work, so normally when I get my Telkom bill I try and pay it asap. I forgot to pay it, and normally they just give me the bill with next month added on top and I pay it. I forgot to pay the bill, my line got cut off without any SMS, email or communication going to remind me to pay my bill. This is not on purpose. Now Telkom tells me after I paid the bill after they just cut it off, that it will take 48 - 72 hours to reinstate. It's not like I don't pay my bills. I pay for a 300Mbps line. If I see 20Mbps it is raining. The service is exceptionally poor.