AK
Abdul K

1 reviews | Active since Sept 2012

31 Aug 2015, 12:45

TELKOM!! AARRGGHH!!!!

Dear Tel****<br> <br> I been trying for a month to contact your office via the various channels you offer.<br> I have spent countless HOURS, yes HOURS waiting for a consultant to answer my call.<br> I have tried to use the chat function on the website, almost daily. Like the company it represents the chat function does NOT WORK<br> I have sent my number a couple times using the call me back function, and you guessed it. have not been called back<br> I have completed the move your line form, but its just a gimmick it seems<br> <br> I have now moved to my new premises and without a phone line and still unable to contact your pathetic company to inform them to move my line, but payment is expected shortly.<br> <br> Very quick to demand money, but never one to provide customer service.<br> <br> I need someone to assist, I need to move my line, and im done holding on the phone for assistance. as absurd as it seems, i have been trying to move my line for 1 month with no luck!! <br> <br> If it wasn't for the need to hold a phone line, to have internet access I can assure you - your company would not be relevant.<br> <br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply31 Aug 2015, 13:15
Official
Hello rafsterfarian,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM140751

Kind Regards
Zulfah
Telkom Social Media Team