Telkom

I have come to the end of my tether with Telkom. I have two phone lines because my son used to run his business from home. But now that he no longer lives here decided to cancel the one line. We phoned telkom and distinctly told them to cancel ***. We were told we would have to wait a month which we did and lo and behold they cancelled our fax line *** and not ***. We then decided to go to Telkom in Greenstone and were told they dont deal with things like that anymore but the manager Mr Wilson Mawasha kindly wrote to them to correct the error. I also told him they were demanding a payment of R1007.33 when I had a recent account of R563,19. Showed Mr Mawashsa and he said that was the only amount I needed to pay by the 7 July. I went immediately and paid it on 29th June 2020. Now we are told they are suspending *** which they are handing over for collection. So not only have they cancelled the wrong line but have now cut off the other line. I keep on writing to them but my letters are ignored. Really dont know what to do. There was also an outstanding amount for R468.29 which I sent a proof of payment numerous times but it was also ignored. Oh dear I am a senior citizen and really need a landline. Gertie Tobias sho