Telkom

I am aware i am in fault with an arrears account, but i want to settle the account and have my name cleared on itc, but i have been trying to get someone to assist me in the matter but with no luck, everytime i phone telkom says i cant pay them directly i must settle it with the debt collector, each time they give me a different collector to phone and each and every time those collection agencies have nothing of me on file i have even tried contacting various companies to try and find my account but with no luck.

Please can i just settle this account and move on with my life is it really that much to ask