Telkom a year ago is not the same as Telkom now

It seems since Telkom downsize there staff, there service is just going down. I have 8 lines with Telkom excluding Landline and ADSL.

Spoke to the call centre and was advised to visit a Branch. i wanted to convert my Multi SIMS to prepaid numbers. Branch REFUSED to assist me and informed me that i need to deal with the contact centre. Also i needed to complete a cancellation form.

One of the SIMS was lost and i went to do a SIM swap at Vangate Branch. Again the staff REFUSED to assist me without a proof of address.

i moved most of my lines from other networks to Telkom just because of the service i was receiving from JHB Telkom. Now i cant wait for some of the contracts to expire so i can start cancelling them.

I literally drive to Telkom store in Kenilworth and if i don't see/find 2 specific staff members on duty. i literally turnaround and drive away. i stop going to Vangate even though i am few minutes away from the branch.