Telkom, A wolf in sheeps clothing

Item: Telkom
Rating: 1

Hi all who read as well as Telkom, told you I would write this review if I was forced. So May 2016, I missed my payment due of R 191.60 standard monthly fee, due to my salary not being paid in on time. I then paid my bill on the 31st May 2016. Which sounds cool & fair, paid my bill! 13th June 2016, I get an invoice of R 420.62 this is R 229 above my normal bill of R 191.60 which is now due for end June. I tell telkom about this over facebook as the call center is well lets just pretend their adverts about how great they are, are true.. So I tell them, they say they will investigate....end june, get slapped with R 369 debit order as this is my limit with them per past packages. I tell them, i got billed the fee i warned them about, so their typical response is they will investigate it lol Ah how long do you guys take to do this, a decade? Most business are almost upfront or take 2 days and get back to you. I even had everything they needed to investigate, It's now 9th July and still no feedback. I then get a bill of R 241.40 due for end July. I tell Telkom about it and get told, it will be investigated. So I tell them well, its been investigated since 13th June.. Its not a cold case guys really lets get the ball rolling. So the response is, Telkom sets a debit order, if the order bounces, you get charged their fee's, penalty and your bill wow ok gee's so much for compassion or making a call to see why it bounced. Other service providers actually call to find out what the issue is or to make arrangements. I paid my account for May but because of their **************** policy, I have paid R 279.02 penalty on top of my bill even though I pay my account monthly and still paid for Mays bill in May..dunno if anyone would agree this is fair but hey. You may not care what the public thinks of you as a company but things are changing and soon we will have line offers from other providers who offer service and understanding. Where will you guys been then with the rest of the country once they cancel with you. Don't bother investigating, will probably have paid my account month end and still not hear anything, rather spend it on your false advertising. Cheers!

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