Telkom - A Waste of Time and Money

Telkom has the absolute worst customer service I have ever experienced. It seems as if they deliberately delay all customer queries.

Early January, I ordered a Laptop and made the first payment as required. The sales person promised me that I would have it within their usual lead time of 1-2 weeks or so. At the end of their quoted lead time, I was informed that there was no stock and that they would let me know when it would be delivered... I then made another phone call in Mid-February to ask if they could give me an ETA on when the stock may arrive... to my disappointment, they lack the resources to supply this information. I then opted to cancel my contract after much fighting - this was the beginning of yet another headache.

It has been almost 1 1/2 Months, after speaking to multiple consultants, supplying information time and time again, there is still no outcome and a refund needs to be processed. All of the consultants will sell you the peas and pies but, nothing ever happens.

Aside from this, I also have my internet line with them - I have not received an invoice for a month now! They really have zero concerns about the customer and following the process.

My word of advice, never use Telkom and opt for a more reliable service provider. I am in the process of cancelling all of my services with them and will never use them again for any kind of "service" or product.