Telkom - a typical incompetant quasi-SOE

I got fiber in my neighborhood, and decided to change my ADSL to fiber. I contacted my ISP, CyberSmart, and they explained to me what to do to cancel the DSL and the Telkom line and to ask that the Telkom number be put into a pool to port across to the ISP for VOIP.

Telkom instead cancelled everything (I have been without a phone line for 1 months now) and rejected the ISP request for the port.

They have been sending me ad hoc charges for the line (which hasn't worked since late July) (R15.00)and have rejected the ISP's request for porting 3 times already. 1. because customer cancelled the line (which they admit they made a mistake on) 2. Customer has outstanding amount of R15 (paid already) and now 3. The customer didn't request a port to the holding pool. (IOW back to where I started with them)

What a bunch of *********** fools! The sooner I get free from Telkom the better.