Telkom a TOTAL *******!

I app**** for a contract Iphone Xs Max at Telkom Eastrand Mall. I got the phone and I was told if the phone has a manufacture faulty within 7 days it will be exchanged with a new one. If the problem persist after 7 days then it will be sent in for repairs.

Took the phone used it for 3 days and I was having audio problems. The speaker sounded like its loose whenever i make a call. I took it to Telkom back only to be told that Iphones does not have OBF ( Out of Box Failure). Am now told I cant get a new one but to send the phone for repairs and I should get a report within 3 business days. I sent it in waited and waited. Now its 7 days! I went to the Telkom shop to follow up only to be told that I should just sit at home and wait they will call me.

I went to Istore Eastgate to find out if these phones have OBF I was told in Black and white that the phones do come with OBF terms.

I feel this is a total ******* by Telkom! Why should I be told the Iphones have no OBF only after I retained the phone while at first I was told it does have OBF?

Telkom a total *******!