1 reviews | Active since Jan 2014
Telkom , a ***** and ****
I have a telkom voice account and i pay for All Network minutes and I receive 300 mimutes to call any Telkom number. Last month Telkom would deduct my all network minutes when i called telkom numbers.
This month they are not using the minutes I pay for when I make calls. They are deducting the money directly from my account, even though I have all network minutes available. So someone at Telkom has decided that my account is a good one to mess around with, and I must just be happy about it.
I asked that a manager from Telkom call me, but I have had NO joy with that request. Telkom is NOT willing to take responsibility for their mess.
I want a manager from Telkom to call me before 12 noon today 17 July 2020. I need them to sort out the mess they have created and I need my money refunded to me for call that I have made in the last few days.
If I don't get a response today, I will call consumer watch and make a case against Telkom. I have been a loyal customer for over 12 years, but I still get this horrible treatment. I have had enough of Telkom and its terrible customer service.
In addition, Telkom is again not allowing me to use my Telkom minutes when i make calls to legitimate Telkom numbers. They are deducting my All net minutes.
I am not happy with Telkom messing up my account. I am a loyal client and I do all my mobile and data business with Telkom, so I can't understand why my account has been singled out for this mess. I am on the verge of reporting this to Consumer watch and also going to the newspapers to ask them to write a report on the horrible service Telkom insists on giving their clients.
In addition, Telkom is again not allowing me to use my Telkom minutes when i make calls to legitimate Telkom numbers. They are deducting my All net minutes.
I am not happy with Telkom messing up my account. I am a loyal client and I do all my mobile and data business with Telkom, so I can't understand why my account has been singled out for this mess. I am on the verge of reporting this to Consumer watch and also going to the newspapers to ask them to write a report on the horrible service Telkom insists on giving their clients.