Telkom a South African ****

Please can someone explain to me HOW, this happens.

After receiving a creditors report when applying for a Bond, I was advised that there is an amount of R 1500 outstanding that I owe to Telkom? When I went into a Telkom store and called the Call Center, they both advised that I have NO outstanding fees due and my account had been completely paid up in 2016!!! However my credit report reflects differently.

I keep calling ***, which was provided as the contact number for credit disputes, but it doesn't work? Imagine that.

I paid up all my accounts with them and I'm being held liable for debt I don't owe and it was left against my name for the last 3 years but to resolve it, I cant even get hold of someone?

You are really the most pathetic service provider - even your own staff have confirmed that you always do this. Why are you so efficient? Your clearly don't care about service or how your efficiencies affect your clients - I have had an unpaid debt against my name for 3 years affecting my credit score and your team can't even get back to me.