Telkom a sinking ship

Telkom is a sinking ship. I called on 30 December 2019 to report a fault. A technician only pitched up Thursday the 9th January 2020. He claimed to have fixed the fault, as the wifi was up and running, the very evening my router indicated that there was no connection. I called the technician to report that we had lost connection, he said he would only be able to come Monday 13 January 2020. I called the technician on Tuesday after he did not pitch up Monday, he did not answer his phone. On Wednesday 15th January 2020 I called Telkom to indicate that my fault still remains unresolved, they said they were aware of the issue and a technician has been dispatched, he would attend to my problem as soon as possible. Its 17th January 2020. NO technician has arrived. I call telkom everyday and everyday i ask that my problem be escalated. I still find myself in the same position.