TELKOM A *******

I called into the Telkom call center to upgrade my 20 gig to 40 gig data contract.... Simple, SO I THOUGHT... I asked the sales person on the phone would I be charged any other charges except the R299 FOR THE 40 GIG UPGRADE

The sales person said NO...

For the Flippin 1000th TIME TELKOM.. Please read, what my GRIEVANCE WAS, THAT I SUBMITTED BOTH TELEPHONICALLY AND EMAIL. IT SEEMS ENGLISH IS NOT YOUR COMPANIES UNDERSTANDABLE LANGUAGE .. I'm tired of sending the same grievance over and over again.

YOUR AGENT FAILED TO DISCLOSE TO ME THAT THE UPGRADE WOULD RESULT IN ME PAYING EXTRA R 1470. 00... As I stated if she told me that it would cost me extra, I would have not upgraded.

ALSO I ASKED YOUR AGENT IF THIS UPGRADE WOULD COST ME EXTRA, SHE SAID NO, YOUR AGENT MISLEAD ME.

I WANT A REFUND OF THE AMOUNT OF R1470. 00. TELKOM IS DOING THIS TO A NUMBER OF CUSTOMERS AND *****ING FROM THEM LEGALLY. THE COMPANY TOOK THE MONEY OUT OF MY ACCOUNT WITHOUT PERMISSION. WHAT A ****ING DISGRACEFUL COMPANY, YET MY INSTRUCTION TO RECTIFY THIS PROBLEM FALLS ON DEAF EARS...

THIS IS THEIR EMAIL RESPONSE....THE CHARGES ARE FOR THE ROUTER..... BLA BLA BLA

BUT YET I ASKED THE SALESPERSON Initially, what an *********** fool.

INCOMPENTANT AGENTS IS NOT MY PROBLEM, Listen to the recording.

IT SEEMS NO ONE CARES IN TELKOM, JUST ESCALATE, SO NO ONE GIVES A FLYING HOOT....

DNT DEAL WITH TELKOM... MY ADVICE

RANESH MOHANLALL