TELKOM A PATHETIC SERVICE PROVIDER!!!!!!!!!!!! DO NOT DEAL WITH TELKOM

Telkom after sales service is pathetic!! you call them and hold on the line for more than 30minutes and when eventually the call is answered the staff /agents either supplies incorrect information or they simple do not know the answers to resolving querries. Well i can not blamE the agents for not knowing anything because this problem starts directly from their head office which does not care on trainning their staff which makes a clear message to consumers that directors of telkom do not care once we have bought goods from them. I have been on telkom contracts for over half a decade and i have always had constant problems with their billing department as well as answers to questions not known. I have recently paid in a lumpsum on my telkom account so that i can cancell all my contracts with telkom because of the terrible after sales service,and a very proffessional lady by the name of Mathapelo Daphney Khubalo managed to convince me to stay as she will be assisting me with anything i needed. Stupid me i agreed to stay and now it has been over 3 weeks i am trying to get my lumpsum refunded back to me and i think i will have to move a rock before all this happens! Today i have spend over 2 hours of my time holding on the lines and i am getting no satisfaction as no one knows whats the process i am looking at to sort this problem after waiting 3 weeks and i kept following up and escalations after escalation are always done when i followed up. i was initially informed that it takes 72hours for funds to be transfered back to me. Manager : Nokuthula Ngozo since promised to return my call in the morning and she did not after i had to hold 25minutes waiting for her to finish on another call. Another day gone and i do not know anything concrete about my refund and thats another calling that gets no where cause i know the answer " i have sent an email to escalate" then what cause that was done yesteday i ask and response. Anyone please help on what step i can take and PLEASE CONSUMERS WHEN CONSIDERING A CONTRACT I WOULD ADVISE RATHER PAY A LITTLE BIT MORE ON YOUR SUBSCRIPTION WITH REPUTABLE SERVICE PROVIDER AS YOU WILL BE GUARANTEED CARE AND PROFFESSIONALISM AT ALL TIMES NOT ONLY WHEN YOU WANT TO EXIT...