Telkom a non-performace company

In the past 8 weeks, my ADSL and Landline has been down for 5 weeks. First 3 weeks after escalation and 2 weeks after reporting the second fault.

The Technician from Open Serve blamed vegetation. This was the report on the 13th of April 2018. He missed the obvious that the cables from the telephone pole is hanging about 1.5 m from the ground as the pole is falling over. as the wind blows the cable become entangled with the shrubs in the garden.

My wife is critical ill and my daughter uses the ADSL line exclusively for her Ba.Social Science via correspondence.