Telkom a nightmare to deal with!!!

Dear Telkom

I am totally frustrated with your service, when you call Telkom you speak to totally infective people. I just called 10210 and need a recording of my call please cos I am totally furious. I have been a Telkom client forever and I was told that I am NOT A ACTIVE CUSTOMER!!! What does this actually mean? I was on the phone for over 20 minutes and put the phone done in total frustration. Yes, you are a telecommunications company that cannot even call their customers!

I called yesterday spoke to at least 3 different people regarding my very sluggish and ineffective fibre broad band line. This is uncapped and only buffers all the time, I cannot even watch neflix. Totally unacceptable. I finally got hold of a person who told me to send the speed test which was just above 5Mbps. See attached. I need someone to call me urgently to sort out this sluggish system of yours.

I tried to call 081180 – Karabo – Totally useless just goes in circles without any real assistance

I tried to call *** – the lady told me someone will call me – surprise, surprise cos another useless platform. Was then disconnected from the server without talking to an agent or received any calls!!!

10210 – you hold on forever with no real assistance !

I NEED A SENIOR MANAGER TO CALL ME PLEASE!

This is a joke I was told by staff to send a mail to *** now which I did but surprise it’s an UNATTEND MAILBOX!!!!!

The logafault – wants a telephone number which I don’t have as I only have fibre with Telkom. Is this a joke?

Thanks