Telkom: A Masterclass in Poor Service, Miscommunication, and Disrespect

I’ve never encountered such frustrating and dismissive service from a major provider. I placed an order with Telkom and, despite submitting all required documents, I’ve had to chase them for over three weeks with no accountability or clear updates. After an initial confirmation on 23 April, communication from Telkom became a joke - dropped calls, incorrect information, and vague promises. Their support calls now consistently disconnect right after I answer, which feels deliberately misleading, as if they’re ticking boxes to **** engagement. Even after escalating on 2 May and requesting proper handling, I was still referred to with unprofessional terms and received no real progress. The debit order was verified on 30 April, which should have meant delivery, but nothing happened. Only when I called yet again on 12 May was I finally told that the items were out of stock - nearly three weeks into the process. What’s worse? Not a single agent I spoke to before that could (or would) tell me this. It raises serious concerns: • Were agents not checking properly? • Were they kept in the dark? • Or were they intentionally hiding the truth? Either way, it shows a complete breakdown in internal communication and a shocking disregard for customers' time. Telkom’s silence, evasiveness, and repeated failure to follow up make it clear that customer satisfaction is not a priority. Why is Telkom playing with me? The time, data, and effort I’ve spent trying to resolve this could’ve been avoided with a simple, honest update. Instead, I’ve been misled and disrespected every step of the way. I will be submitting a formal complaint to ICASA and am demanding compensation for this ongoing failure.