1 reviews | Active since Mar 2014
Telkom. A issue that has lasted almost a month, no service delivery. A waring to new customers
I am taking this to the press. Not a thrate a warning to new customers.
Hi Telkom,
This is now the second message I send you guys from this account and probably the 20th I have sent this last month from various platforms (I have proof) but I have yet to get a response from you. Firstly it took Telkom 2 weeks to do credit vetting in order for me to open an account. 2 weeks. It took Toyota Finance half a day to give me a car that is far more expensive than the phone I received. After two the two dreadful weeks I received my device and I requested a number port. Which after reading up about the process various sources incl Telkom's website said 48 hours. Today marks 168hours of no successful port. I find it disturbing that their not capable to do this. I find it even more disturbing that they aren't capable of replying to paying customers. I have photo's from customer services that shows how they "escalated" my problem, asked management to call me back and all that jazz but still no reply, no port. I am not the complaining type. I usually stay quiet and wait for a response. But this is getting the best of me. I have tried every rout and they all lead to black holes with no reply and no service delivery. I work in the advertising industry and I find this super disturbing that they advertise left and right about service and always being connected but I, a hard paying customer is still not connected after 3 weeks. Thats awesome work guys. Believe me, this will go to the press with a lot of effort in putting together a nice package of recorded calls, screen shots and videos and proving a lot of bad treatment towards consumers. Thank you Telkom.
