TELKOM A HUGE RIP-OFF

My landline was established in connection with AFRIHOST for an ADSL line. I had no landline connection for many months and the Telkom technician could not find the connection box. So, on 10 May 2023 I sent my contract cancellation to Telkom. They kept on billing me every month, which I did not pay. I had several bizarre requests for a company letterhead, a death certificate, which I obviously could not provide. I was handed over to a collection agency, they wanted proof of cancellation which I provided. Upon asking how far they were with the process I was told to talk to Telkom????????? Now I get this Cancellation Order Reference Number: ***A Package to Cancel: Fixed Voice Service Service Number/s to be cancelled: *** Cancellation Request Date: 10/05/2023 Cancellation Effective Date: 11/10/2023

How is it AT ALL possible, that they make me pay for so many months despite not having provided ANY SERVICE?