Telkom a huge failure

In Janaury 2022 the adsl line cable was ****** and then repaired only to be ****** again in February 2022, then started the nightmare. The fault was reported and nothing was done and no response from Telkom, no phone, no email then we found out that Telkom would no longer repair cables and despite getting some calls of promises to get back nothing happens, then the debt collector starts calling and making threats but none of the callers offer to either repair or offer an alternative, also no fibre in the area so we continue to use a Vodacom router to try and make things work. Then the callers realise they have no solution but do not come back. Each response has a piece "rate our service" even with all the negative comments Still nothing. I have written out the chain of events, I have related it to I don't know how many, my network does not work, my printer likewise. I need Telkom to write themselves off so that we can move on. I have asked to be put in touch with their more senior person so that we can move on, but don't hold your breath, that person does not exist.