TELKOM A HUGE FAILURE

I phoned Telkom in April 2018 to enquire about an ADSL contract special they had for R399 uncapped for the 1st 6 months and then R599 for the other 18 months. I advised the sales consultant that the ADSL capbles were ****** in the area and Telkom advised that they would not replace it and he insisted that there was ADSL coverage in the area and i will be able to take the contract. I eventually took the advise of that idiot and after waiting more then 2 months to finally get the unit installed when the person came out they advised that there was no ADSL cables to my house and that open serve will come to fix it and this was done on 16 July 2020. i contacted Telkom today to find out what is happening with open serve just to discover that the ADSL was never connected after it was last uninstalled. This is the utmost of incompetence by one of the biggest service providers in the country, i currently have 2 other contracts with Telkom and at thos point i feel like moving to another network. They need to get rid of the incompetence withing the organisation and stream line their process when it comes to follow ups and query resolution. i am very frustrated and angry at this as almost 3 months of my time have been wasted on them dangling a carrot in front of me and a sales consultant who wanted to make commission by not doing his job properly. i can guarantee no one will contact me or respond to this query or even give me an alternative to this product i am unable to get now. time of mine was wasted that i will never get back as well as my confidence in Telkom shattered.