1 reviews | Active since Oct 2017
Telkom a huge disappointment!
Since the 1st of June, I have been having fibre installed by Nano Fibre, Vuma and Telkom. All three have delayed, been extremely negligent, been dishonest with the truth and today, the 25th of June, I still have no fibre. I dealt with a range of people and in Telkom, I kept being told one more thing had to be done to activate my internet connection. It has cost me over 1500 in data and airtime costs. nazley rademeyer in cancellations gave me wrong info Christen roskruge in new/follow up accounts blatantly gave me wrong info and wasted 40 mins of my time Shivonne Surayya a supervisor, refused to call me or speak to me Manager Bulelwa Msila - tried to help but did not follow up and instead sent Zanele who suggested that I take a brand new router to telkom to test it, instead of apologising and suggesting a new one is sent to me. It turns out she was wrong as she was completely contradicted by Wendolene Govender, who promised to help 2 days ago and said I should do no such thing (taking router to Telkom) and that all that needed to be done was to activate my account and "close the order" (whatever that meant). So I am exhausted and give up on Telkom! Meanwhile, I work from home and have had to use mobile data to do multiple zoom calls in a day, for 25 days.
