TELKOM - A DISGRACE TO THE WORLD OF COMMUNICATIONS!!!!!!!!!

I need clarity on the way forward with my existing number ( ********** 612, LINE + ADSL 4MB Uncapped), for I have requested a relocation from 11 Stamvrug Cresent, Onverwacht, Lephalale to 1 Kransberg Street, Onverwacht, Lephalale in November 2017 and I have heard nothing from Telkom to date. No phone call, no e-mail, NOTHING! I'VE BEEN PAYING FOR A SERVICE FOR THE LAST 3 MONTHS WHICH I CAN'T USE! I need to know on how to go forward or if no solution is reached on how to CANCEL my service with Telkom. Don't tell me to phone anymore numbers, for I have been placed on hold for hours at any one time and then when they do answer the call, they have the audacity to ask me why Am I yelling!!!! This is UNACCEPTABLE!!! Regards, AN UNHAPPY TELKOM USER!!!!!!