Telkom a disgrace to small business

<p>I reported an adsl line fault on 08 February being a small business with 6 employees and reliant on internet I lodged with Telekom and pleaded for assistance as Internet is key in our business . I then followed up on the 9th and was promised some one will look into it and nothing happened I then called on the 10th and requested for an escalation which was done with reference 954616 which until today has not been assigned to any technician according to agent I called at about 1214 out of frustration. Assuming that maybe our router maybe the problem I went to telkom Johannesburg branch hoping to buy a new router they had no stock information then requested the lady who was helping me to check if any branch did have and she then helped me call the relevant department I was told there is no stock and since we upgraded our package last week or so we may as well wait for the arrival of the new router with that package and waiting period is between 7 and 21 days I then requested is there no way of making the delivery faster even if it means paying extra and the answer was a straight no the delivery reference is ********** 64A. I then requested to speak to a higher authority and I was simply given a reference number ********** 41A and agent said that is all she could do. and I hopeleasly and dejectedly walked out of telkom. I bought a new modem as i didn't know what was the problem only to be told line not syncing and case not assigned to any technician my service provider can not help resolve a problem they are aware of. The line is not synching according to the last agent.</p>