Telkom a disgrace

We have been trying for the past 2 days to get someone at Telkom to assist us in upgrading our business line to ADSL as we have security cameras being installed next week by the Local Government<br> As usual no one at Telkom answers the phones we hold for app 2 hours each time and the once we did get through we were told we would get a call back. Well guess what we still waiting<br> What are users supposed to do! Please explain