TELKOM A DISASTROUS PROVIDER (WIFI)

I am writing this review to explain my Deepest disgust in the Service i have received from Telkom a well known National Provider. Firstly, When i app**** for WIFI at Lakeside Mall Telkom their service was Terrible, they had one Employee helping more then 3 Customers and nobody else could help. Carnival Mall were more helpful, still slow but i managed to get the contract completed. This was only a Quarter of the problem i have experienced with Telkom! And i just thought id let you all know about the Branch and how one will hate having to go there!!

We waited for 2 MONTHS for them to do a call out and come and install the Router and cables, 2 MONTHS!!!! After calling them a plenty of times, hanging on the line for over 50 minutes each call, getting transferred to different Operators when i got through to one they said they will get back to me they not sure the procedure from here on. Eventually they came to Install it, apparently the cables in the area were not working, so they had to fix them and come there more then once which took about another 4 weeks to do. After 3 Months. they managed to finally install my router and cables and got it working, The WIFI was working for just under a month and a Half, the first week the Router was moving fast, signal was strong, after that it just lagged and sometimes hardly worked.

The Router finally stopped working at one point and didn't connect at all, I could not use it so i phoned Telkom for a Call out, after 6 weeks they still hadn't come to check what the problem is, i decided to go to a Store and ask for assistance and they called Telkom for me. On the call they informed us that the Cables were ****** and they will not be replacing them, it took them 6 weeks to give me that feedback!! So without any help we had to go through the whole process ourselves to cancel it, nobody would help. We had to get our money back for the account we paid when the service wasn't working, Telkm said they will call us with a reference number for the Call and to request our money back, they still to this day haven't called me to follow up.

We recently also app**** for a Phone with Telkom, they requested a Pay slip and i notified them that I do not get a Payslip at work whats the next step. The manager of the Store told me to send in my application and just state that i'm not employed rather and LIE! I asked them are they sure, it might raise red flags and i could be penalized for this and the Manager said no don't worry it wont happen, So i app**** & sent in my bank Statement. 2 weeks down the Line, they called me and told me their is ***** detected, so i explained to them that its not possible and that the manager informed me to apply without hat info and we gave in his details to the person who called.

There is Never signal with Telkom, it never connects wherever i am! The service is Horrific, In have never felt so much Disgust in a Service provider, e have used Telkom our whole life but it looks like its going down by the Day! I expect some attention raised on this complaint, I have multiple contracts with Telkom and i feel the need to cancel them all!

Tamayo Jacob - 067021****