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LB
Lilian B

1 reviews | Active since Dec 2014

20 Dec 2018, 13:26

Telkom a disappointment

I’ve been without my landline and internet for 14 days now. I reported it straight away on 7 December 2018 as it was working the night before and there had not been any storms. The inconvenience of this situation is really bad as it is holidays and one needs the internet for everything. Also the inconvenience of phoning on ones cel phone the whole time.

Nobody lets one know how far they are with repairs. I must admit some of the consultants are awesome but some are rude and arrogant.

I had to get a sim card from Telkom. I can’t use it as I have to activate it and I don’t have internet. Is this some kind of joke. They sent me a sms to tell me how to do it!

I don’t want to cancel my subscription I just want my service back asap.

0
Replies (3)
LB
Lilian B's update21 Dec 2018, 18:27
Reviewer Update
Dear Telkom Don’t know if you read my complaint above. After my daughter sent an email to Telkom She received a response and not long after that guess what my landline and internet came on. Wow I got a Christmas gift.
LB
Lilian B's update10 Jan 2019, 02:18
Reviewer Update
Guess what I was asked to rate Telkom 0 Why? 7 January 2019! Guess what? No landline or internet again. Neighbour does not have service either. Reported early morning 7th. Dear Customer, Fault ref. ********** 0 has been created for Fixed Voice Product ********** 054. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience. Please do not reply to this SMS. Telkom. Wednesday evening by 11:00 still no service! I start an online course to improve my qualification on 15 January through University of Free State. They asked me if I have internet at home... I obviously answered yes! The question is will I have the service of my free landline calls to Telkom numbers and uncapped data back by then? I’m also loosing my DSTV premium advantages such as watching Showmax etc. I did not register the sim card that they provided with me as yet and now I still can’t- NO DATA.?????
LB
Lilian B's update18 Mar 2019, 08:40
Reviewer Update
Dear Telkom New month same problem. No service. Reported 10 March 2019. Neighbour had same problem at least her line came back on, on Saturday. Please Telkom fix my line. It's school holidays and we need our internet. Suggestion maybe you should hire people to look after the lines. By doing this you are creating jobs, you won't loose so much money and your customers will be happy and not complain. Who knows maybe you will even be giving those ******* jobs and they won't have to ***** any more. Regards A very frustrated client Lyn Byliefeldt