Telkom a daily nightmare......

I relocated and asked Telkom to move my ADSL line to the new house. Week + later, after contacting somebody directly, the technicians arrived. After a few hours I was informed that the lines to the pole was ****** and that they are not going to repair the ****** lines.

A few weeks later, I was "forced" to upgrade my 4mb line to a 10mb fiber line, or I would have to continue paying the line fees until my contract is finished, even though I have NO LINE connected to my house. I decided to upgrade to fiber, just to get my internet working again. Until today 9 January 2019 I'm still waiting for Telkom to "approve" my application for the upgrade. No communication from Telkom's side. Nothing!!! I asked Telkom to move my line 24 October 2018. They promised me that I would be credited for the period that I was without internet. End of October the normal debit amount went through, NO CREDIT. November and December I was billed at the HIGHER rate of the 10mb fiber line, although I still have NO internet at my house. NO CREDIT reflects on my bills. So I'm paying for the more expensive Fiber internet, without any connections to my house. The call center does not help at all!! They even at one stage told me that I have no account with them, so I can not cancel my account. If I do cancel, I will still have to pay the R200.74 per month until my contract is ended. ***?? Every time I call, I get a different answer from them. It seems like every person working there, has their own set of rules to your account.

To say I'm disappointed with Telkom is an understatement. They are useless and really have the worst customer service available.

I know have to log "online" and cancel my contract. What is the chance of that working out for me? Will I ever see my money, I don't know? Telkom does not give a **** about their customers and only make sure the debit goes through every month. I'm sure if I reverse the payments, I will be black listed like others before.

Now I have no choice but to look for another service provider and start a new fight with Telkom to get my money back. I would not recommend Telkom to anybody!!!