Telkom a complete frustration!!!

I have had endless issues with Telkom and this is ridiculous. 3 months to upgrade from ADSL to Fibre and still not upgraded. I’m paying for a service and don’t have any. We placed an order in March 2019 today is the 28/05/2019. There is a cancelled and closed order and I still don’t have my Fibre up and running. My last know order ********** 01A. If Telkom doesn’t want my business they should rather cancel my account without a penalty and allow me to move to another service provider. I CANNOT keep fighting this way every day for 3 months. If I knew then what I know now I would never have done this. The stress and money it has cost me is absolutely ridiculous.