Telkom: A company without passion.

<p>Today, 24 - 03 - 2017, I went to Telkom in the Vaal Mall to load data on a mobile modem which uses a sim card. I only had the owner of the modems ID-Number. I told the consultant (craig pretorius) that I would like to load a certain amount ontoo it but only have the owner's ID-Number. He then told me that they will need the SIM's number and that an ID-Number cannot be used. I then told him that I don't understand why it is not allowed since I don't want ANY information belonging to the owner. He then in an arrogant matter said that you cannot go to a bank and get statements by using somebody else's ID-Number. I said I agree but I dont want any information and that I just simply want to load data.</p> <p>I then returned a few hours later with the required SIM number where a woman then assisted me.</p> <p> </p> <p>Today I learned something from Telkom. At the end of the day I did get what I wanted, BUT there was absolutely no customer service. There was no interact between me (as client) with the staff. They made no eye contact, have very poor communication s****s and do not LISTEN to what the client says, they only reply to listen instead of listening to reply.</p> <p> </p> <p>My personal opinion is that Telkom in the Vaal Mall lack passion, ambition and customer service. </p> <p>So sorry, but I don't think I will do business with them soon !</p> <p> </p> <p> </p>