TELKOM - A COMPANY OR AN ILLUSION

I purchased a Samsung for my daughter in May 2017. In December 2017 we returned the cellphone to Telkom as it was not charging at all. We waited 3 months for a repair report and this means not waiting in silence, but popping into the Telkom Kenilworth branch for updates. Well, this is quite another experience of long queues and only one service technician who only consults his computer screen and informs you that he has no recent information for you other than its still pending on the sytem. I eventually stopped doing that because it really put me in such an aggravated mood. I also tried emailing staff members at Telkom but no JOY from them either (THE CEO office). So after 3 months and much frustration I asked for the phone to be returned to Telkom Kenilworth so I can collect and have it fixed somewhere else. The phone was then handed back to me and I then handed it in at We fix .... well only to be told it needed a new battery and guess what I am still waiting for the phone from them to. So my conclusion is that SAMSUNG does not have replacement batteries (yes hey sounds crazy). I have been paying my contract every month but for what. From the date of purchase in May 2017 to now April 2018 .... Guess what nearly a year of payments on this one-sided contract for a phone which we had in our possession for only 6 months. I have asked for the phone to replaced rather because surely if you had a phone for 6 months and it requires repairs from the manufacturer, is this not grounds to be issued with a new WORKING phone WHAT MORE MUST I DO.