Telkom a company or a joke

My adsl line is supposed to be up to 10 Mbps. I've been getting around 0.1 Mbps since I started using it now for a few months and they simply can't get down to getting it right. Its snail slow. My Vodacom edge network is faster( not even 3 g) So I called telkom. Wow I was amazed that a listed company can be so unacceptably pathetic. Their recording essentially tells you in so many ways ...... Don't waste your time calling here . Our network is so bad it's probably normal. We having problems all over the place. Try and get used to it. Keep paying us and getting nothing back in return . That's our service promise. Use some other method to get hold of us because we are such a useless lot that we can't keep up with the customer complaints never mind get down to attending to them. I've got a 2 year contract with them but I'm going to see whether I am within my rights to cancel them without penalty or go to a network where you get what you pay for and one that can at least hear your problem . Maybe Neotel might be better. They might have a 5 day turnaround instead of a never fix solution like telkom.