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Andrew T

1 reviews | Active since Aug 2017

25 Aug 2017, 09:48

Telkom: A communications company?

Well before the end of my 24 month contract, I phoned the Telkom service center to check what was needed to cancel my contract. I filled in the cancellation form as requested and sent it through. I then called the service center and confirmed that the contract had been cancelled and would end on 27th July (after which I count still purchase prepaid internet). Imagine my surprise when I received an account in August. As it happened I could use the internet bundle for August, so I just phoned the center again to make sure that I would not be billed in September. I had to resend my original cancellation form "so that it could be immediately escalated". I phoned the center again this morning and was told that my contract was still active! I was asked to send through my cancellation form again! "So that it could be immediately escalated". Seriously!

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Replies (2)
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Andrew T's update06 Sept 2017, 14:41
Reviewer Update
Hello Telkom. I am still waiting! I just received an invoice for September! I phoned the call center 45 minutes ago and was told the floor manager was going to call me back! Seriously! What is wrong with this company! Am I going to have to f***ing close my bank account because of Telkom's f***ing incompetence!
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Andrew T's update18 Sept 2017, 18:38
Reviewer Update
Oh what a f***ing surprise. I just got billed again. I am seriously at the end of my rope. They asked for my details 13 days ago so they could sort it out - and haven't! I am no longer in South Africa so will have to call overseas to try sort this **** out. But I will not be calling Telkom, I will simply be calling my bank to reverse the transaction. I can't handle this ****! I am so angry! Thank you for nothing Ntombi from the Telkom Social Media team. What is it your department actually does? Socialise with each other? Definitely not customer service! I would like to take away the one star I gave them for a rating, they don't even deserve that!